March 2011

Sales Prevention Department – Do you have one?

The other day on my way to an appointment, I went by the local Delta Sonic to get my car washed.  I requested the Works which includes an interior and exterior wash and a 5-day Wash Guarantee.  I asked if I could get the interior cleaning done when I came back in 5 days. The […]

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Why men who don’t ask for directions might be right

Since I travel so much, and I loathe GPS systems, I tend to rely on google maps and my own internal compass.  Most of the time, this gets me exactly where I’m going.  Plus I love the adventure. However, there are a few times when the locals “you can’t miss it” seems to be a […]

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How I met ABC’s “Secret Millionaire” James Malinchak

Hello from the Arizona Biltmore Resort. I’m here for InfusionCon, a users conference for a software program we use in our business. It’s absolutely beautiful out here and we’ve had some amazing speakers. James Malinchak from ABC’s “Secret Millionaire” and Brian Tracy, co-author of the Chicken Soup for the Soul books, were both incredible. (Check […]

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The DISC styles at Starbucks

In my consulting business (http://www.discwizardonline.com) I utilize a behavioral tool called DISC.  It breaks behavior down into four types – Dominance, Influence, Steadiness and Compliance.  People have a combination of all four types in the behavioral style but usually one or two are predominant. The next time you’re in a Starbucks or your local coffee […]

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To tip at Starbucks or not to tip, that is the question

This week I’m dealing with a personal dilemma. Compared to what a lot people deal with on a daily basis (especially the recent tragedy in Japan), I realize whether to tip or not to tip at the Starbucks counter is not a real big problem. But since I do my work at Starbucks almost daily, […]

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